Domestic flights in Iceland
TERMS AND CONDITIONS
All changes or cancellations must be done before departure.
In the event that a passenger is a no-show and does not change his/her ticket prior to departure, the booking is considered to have been fully utilised and is not refunded under any circumstances.
To change, cancel or obtain information on a booking, you must have the booking number. Due to applicable rules on personal data protection, the name or ID No. of the passenger is not sufficient.
See rules on airfares
Baggage allowance: Checked Bag 20 kg, total size (length + with + height) may not ecceed 158 cm ( 62 inches)+ minimum hand luggage (small handbag, camera etc), max weight 4 kg.
Changes: First change no fee, valid until 24 hrs before departure. Other changes ISK 2.000- + fare difference if any
Cancelations: Free cancelation until 24 hrs to departure, ISK 4000 if cancelled within 24 hrs to departure.
Child fare
For children up to 12 years old.
Children aged 2-11 get 50% off available adult fare.
Infants under the age of 2 get 90% discount off available adult fare.
Same terms and conditions apply for infants, children and adults.
Flights to/from Constable Point/Nerlerit Inaat Greenland
Same as above except:
Cancelation fee: 30%
Promo code
When modifying a booking booked with a promo code, the difference to the next available fare without discount will be charged.
Promo code cannot be assigned to a flight that has already been booked.
Only one promo code can be used for each booking.
For special requests including extra luggage and special assistance please contact Norlandair
TRAVEL AND CONTRACT CONDITIONS
Travel and contract terms and conditions of Norlandair for passenger flights
REGARDING ELECTRONIC TICKETS ISSUED BY NORLANDAIR
NOTE: The provisions of the Warsaw Convention may apply if the journey of the passenger is to another country. In general, the Warsaw Convention provides for and limits the liability of aircraft carriers for death or injury, together with the loss or damage of baggage. In the case of domestic carriage, the provisions of the Aviation Act on limitations to liability apply. For further details, see: Notifications of limitations to liability.
Reservation: In the event of contradictory information between languages, the Icelandic version shall apply.
CONTRACT TERMS AND CONDITIONS
1. In the agreement, the term Warsaw Convention means the convention for the unification of certain rules relating to international carriage by air, which was signed in Warsaw on 12 October 1929, as amended in The Hague on 28 September 1955, cf. Act No. 41/1949, as amended. The Aviation Act means the Aviation Act No. 60/1998, as subsequently amended.
12.1 This clause applies to claims for compensation under EU Regulation 261/2004 and Icelandic Regulation No. 1048/2012.
12.2 Passengers must submit claims directly to Norlandair and allow Norlandair 30 days to respond directly to the claims before engaging third parties to make a claim on their behalf. This does not apply to passengers who do not have the capacity to submit claims themselves, such as children.
12.3 Norlandair will not process claims submitted by a third party, on behalf of passengers, if the passenger concerned has not submitted the claim directly to Norlandair and allowed Norlandair 30 days to respond.
12.4 A passenger may submit a claim to Norlandair on behalf of other passengers on the same booking provided that the passenger has the consent of other passengers on the booking to submit a claim on their behalf.
12.5 Passengers are not prohibited by this clause from consulting legal or other third party advisers before submitting a claim in accordance with this clause.
12.6 Any payment or refund will be made to the payment card used to make the booking or to the bank account of a passenger on the booking.
Luggage
For security reasons, there are limits to what may be included in checked-in luggage and in carry-on luggage. Make sure all luggage is in accordance with rules, and in case of any doubt, seek the advice of the staff of the airline.
NOTIFICATIONS OF LIMITATIONS TO LIABILITY FOR LUGGAGE
The following items may not be in checked-in luggage: Jewellery, precious metals, computers, electric appliances, assignable securities or other valuables, business documents, passports or other identification papers, business-related samples, wet clothing or other wet items that can damage other items contained in the luggage. Liability due to the loss, delay or damage to luggage is limited to SDR 1,150. Norlandair is not liable for the loss, damage or delay of delivery of fragile or delicate items (such as glass, porcelain, pictures, etc.), money, jewellery, silver items, antiques and similar valuable items, assignable securities, authorisation certificates or other valuable business documents, passports, other identification papers, samples (e.g. for goods exhibitions), foodstuffs in luggage nor damages that foodstuffs in luggage may cause, any form of damages that liquids in luggage may cause, electrical appliances of any type (e.g. computers, radios, cameras, etc.), any type of items that are not properly packaged (e.g. snowboards, skis, bicycles, strollers, prams, children’s car seats, etc.) or medicinal products that are a part of the passenger’s luggage, whether with or without the knowledge of the airline. Any items that are attached to the outside of the luggage and which have been damaged or lost. Damages that relate to the loss, delay or damages to luggage not the responsibility of the company (e.g. due to business meetings, etc.). Items carried by the passenger as carry-on luggage are the responsibility of the passenger.
The following items may be transported free of charge in addition to checked-in luggage:
- Small handbag, purse or handbag which is in accordance with normal travel clothing and is not used to store items which would otherwise be classified as luggage.
- Coats, shawls, capes or blankets.
- Umbrellas or walking sticks.
- Small camera or binoculars.
- Reasonable amount of reading material for the flight.
- Infants’ food for consumption in the aircraft and carrier chair.
- Wheelchair that can be folded together (must in all cases be transported in luggage hold), crutches or braces or other aid equipment that the passenger needs to use provided that the passenger is dependent on them.
Security controls
The majority of airports have security controls. For the purpose of such controls, local authorities may confiscate items that are not permitted on aircraft, such as pocket knives and other items considered dangerous. To avoid possible inconvenience, we recommend that such items are packed with checked-in luggage.
Luggage instructions
Luggage must not contain items
- that are likely to be damaged in an aircraft,
- that are packed improperly and
- which may not be transported according to the laws or regulations of any state to, from or over which the aircraft flies.
For security reasons, the following items may not be transported in checked-in and carry-on luggage. Please note that that the list is not exhaustive:
- Gases under pressure (flammable, non-flammable or toxic).
- Corrosive materials (e.g. acids, bases and wet batteries).
- Explosives, firearms, military weapons, fireworks and flares.
- infectious substances such as bacteria and viruses.
- Flammable fluids or solids (e.g. lighters and heating fuel, matches and other items easily set on fire).
- Aerosols containing varnish, solvents and cleaning compounds.
- Corrosive materials (bleaches and peroxides).
- Toxins.
- Radioactive materials.
- Mercury and magnetised substances.
- Electrical equipment with lithium batteries. Can cause risk of fire. As a result, passengers are requested to ensure that small devices with lithium batteries, such as electronic cigarettes, mobiles, game computers, etc. as well as spare batteries, are placed in carry-on luggage. - Hover boards (hover boards, balance wheels, scooters) that use lithium batteries to operate.
- Other items that may be detrimental to the safety of the aircraft, passengers or property. Medicinal products and cosmetics in small volumes (e.g. hair spray and perfumes) that are necessary for the journey should be packed in carry-on luggage.
Remember to lock luggage to prevent it from opening.
Please label all luggage with name and address to make it easy to recognize again. Label tags are available at airports.
Notification of limitations to liability
International flights:
Passengers travelling to destinations other than their country of origin are hereby informed that the journey may be subject to the provisions of the Warsaw Convention, including those that relate to limitations of liability for death, physical injury or damages to luggage. As a rule, it is possible to obtain extra insurance by purchasing insurance from an insurance company. Limitations to the airline’s liability do not have an impact on such insurance.
Domestic flights:
The aircraft operator, however, may only rely on the latter defence if the principal of the covered loss or damage amount exceeds the equivalent of SDR 100,000 in ISK and may only do so as regards the part that exceeds the previously stated amount limit.
The aircraft operator shall, without delay and not later than 15 days after the identity of the injured or deceased party became clear, make a prepayment to meet acute financial needs. The payment shall take circumstances into account. This payment shall not be less than the equivalent of SDR 15,000 in ISK for each passenger in the event of a fatal accident. Such prepayment, however, is not equivalent to admission of liability and will be used for deduction in the final settlement of claims for the accident. The prepayment is also reversible if the aircraft operator can prove that the passenger caused or was involved in the cause of the accident or that the person receiving the payment was not legally entitled to such payment.
3.Luggage
Circumstances may arise where luggage has to be left behind due to weight or space limitations imposed on the aircraft. This may apply to luggage for which the passenger has already paid.