Baggage

 

Baggage Allowance

One checked bag, max 20 kg is included in all fares, max size (length + width + height) is 158 cm (62 inches) including handles and wheels. Due to limited space on board only minimum hand luggage is allowed (small handbag, camera or similar), max weight 4 kg.

 

BAGGAGE RESTRICTIONS

Not allowed as hand luggage:

1. a) Guns, Firearms & Weapons

-Any object capable, or appearing capable, of discharging a projectile or causing injury,

-All firearms (Pistols, Revolvers, Rifles, Shotguns etc.)

-Replica and imitation firearms

-Component parts of firearms (excluding telescopic sighting devices and sights)

-Air pistols, rifles and pellets guns

-Signal flare pistols

-Starter pistols

-Toy guns of all types

-Ball bearing guns

-Industrial Bolt and Nail Guns

-Cross bows

-Catapults

-Harpoon & Spear Guns

-Animal Humane Killers

-Stun or shocking devices f.e. cattle prods, ballistic conducted energy weapons (teaser)

-Lighters shaped like firearms

 

1. b) Pointed/edge Weapons & Sharp Objects

-pointed or bladed articles capable of causing injury, including,

-Axes & hatches

-Arrows & darts

-Crampons

-Harpoons & spears

-Ice axes & ice picks

-Ice skates

-Lockable flick knives with blades of any length

-Knives, with a blade length of more than 6 cm, including ceremonial knives with blades of any length, made of metal or any other material strong enough to be used as potential weapon.

-Meat cleavers

-Machetes

-Open razors and blades (excluding safety or disposable razors with blades enclosed in cartridge)

-Sables, Swords & swordsticks

-Scalpels

-Scissors with blades of any length

-Ski and Walking/Hiking poles

-Throwing stars

Tradesman's tools that have the potential to be used as a pointed or edged weapon f.e.. drills and dill bits, box cutters, utility knives, all saws, screwdrivers, crowbars, hammers, pliers, wrenches/spanners, blow torches.

1. c) Blunt instruments

Any blunt instrument capable of causing injury, including:

-Baseball and softball bats

-Clubs or batons - rigid or flexible - f.e. Billy clubshubs, blackjacks, night sticks & batons

-Cricket bats

-Golf clubs

-Hockey sticks

-Lacrosse sticks

-Kayak and Canoe paddles

-Skateboards

-Billiard, snooker and pool cues

-Fishing rods

-Martial arts equipment f.e. knuckle dusters, clubs, cosh, rice flails, num chucks.

 

(d) Liquids

Liquids, unless in individual containers with a capacity not greater than 100 milliliters or equivalent and contained in one transparent resalable plastic bag of a capacity not exceeding one litre. The contents of the plastic bag shall fit comfortably and the bag shall be completely closed. Liquids include gels, pastes, lotions, liquid/solid mixtures and the contents of pressurized containers, f.i. toothpaste, hair gel, drinks, soups, syrups, perfume, shaving foam, aerosols and other items of similar consistency.

Exemptions may be granted if the liquid is:

1. to be used during the trip and is either required for medical purposes or a special dietary requirement, including baby food, when requested to do the passenger shall provide proof of authenticity of the exempted liquid: or
2. obtained airside beyond the point where boarding passes are controlled from outlets that are subject to approved security procedures as part of the airport security programme, on condition that the liquid is packed in a bag that is both tamper evident and displays satisfactory proof of purchase at that airport on that day or:
3. obtained in the security restricted area from outlets that are subject to approved security procedures as part of the airport security programme.

 

 

NOT ALLOWED AS CHECKED IN BAGGAGE NOR AS HAND LUGGAGE

1. e) Explosive and flammable substances

Any explosive or highly combustible substances which pose a risk to the health of passengers and crew or the security / safety of aircraft or proper, including:

-Ammunition

-Blasting caps

-Detonators & fuses

-Explosives and explosive devices

-Replica or imitation explosive material or devices

-Mines & other explosive military stores

-Grenades of all types

-Gas & gas containers f.e. Butane, propane, acetylene, oxygen - in large volume.

-Fireworks, flares in any form and other pyrotechnics (including party poppers and toy caps)

-Non safety matches

-Smoke generating canisters or cartridge

-Flammable liquid fuel f.e. Petrol / gasoline, diesel, lighter fluid, alcohol, ethanol.

-Aerosol spray paint

-Turpentine & paint thinner

-Alcoholic beverages exceeding 70% by volume (140% proof)

 

(f) Chemical and Toxic substances

any chemical or toxic substances which poses a risk to the health of passengers and crew or the security / safety of aircraft property, including:

-Acids and Alkalis f.e. spillable wet batteries

-Corrosive or Bleaching Substances – f.e. mercury, chlorine

-Disabling or incapacitating sprays – f.e mace, pepper spray, tear gas

-Radioactive material – f.e Medicinal or commercial isotopes

-Poison

-Infections or biological hazardous material – f.e infected blood, bacteria and viruses

-Material capable of spontaneous ignition or combustion.

-Fire extinguishers

TRAVELING WITH FIREARMS

Firearms are allowed as checked in luggage when these rules are followed:

-The firearm must be unloaded
- The firearm must be stored in a hard case
-Ammunition may not be in the same case as the weapon
-Maximum ammunition allowed is 5 kg.
-Under no circumstance is the firearm allowed as hand luggage
-The ammunition must be packed as follows: externally there must be wood, aluminium or fibreglass. Internally it must be protected against sudden movement and placed so there is no danger to when being transported.

When checking in the firearm needs to be presented to the staff that will ensure all these rules above have been followed.

When traveling internationally the passenger needs an additional export license that the customs agents will inspect as well as the weapon.

 

TRAVELING WITH ELECTRONIC DEVICES

Electrical equipment with lithium batteries
Can create an ignition hazard and it's required that small lithium ion batteries such as electronic cigarettes, mobile phones, game consoles, etc. as well as spare batteries should be carried in hand luggage.
Further information can be found here

Drones
Drones can be taken on board as part of your carry-on baggage only if the batteries are approved. The drone must fall under cabin baggage size restrictions.

Electric scooters
It is not permitted to transport electric scooters on Air Iceland Connect aircraft, as lithium batteries can create a risk of ignition.

Electronic cigarettes
The use of electronic cigarettes of all types on board is prohibited. Passengers may, however, carry electronic cigarettes and carry them in hand luggage (but not in checked luggage). It is necessary to remove batteries from electronic cigarettes to prevent them from accidentally starting during flight. Replacement batteries need to be stored in separate packages, packing each battery separately, to prevent possible short circuits.

Phones/Computers/Power banks
It is recommended to travel with all electrical equipment such as phones, computers, rechargeable batteries, spare batteries and accessories in your hand luggage.

If the passenger chooses to have electrical equipment in the luggage, he must ensure that the device is completely switched off. It must not be in "sleep" or "hibernate" mode.

See more information from IATA here

 

RAW FOOD AND FISHING EQUIPMENT FROM GREENLAND

Here below are some things to consider when importing raw meat to Iceland from Greenland. This should be followed for example before going on a hunting trip abroad.

-When arriving in Iceland the customs agents take the meat/fish into their possession. Usually a passenger is allowed 3 kg. of meat/fish anything over needs to be handled specially by the customs agents. The passenger is responsible for contacting the customs office to acquire the meat/fish.

-The customs agents store the meat/fish in the Air Iceland freezer.

-The passenger will receive a manifest from the customs agents that will be used to collect the items again.

-Next the passenger should contact someone to handle the customs for their meat/fish for them for example TVG Zimsen, Jónar transport or Midlun Keflavik.

-Most of the time there is a customs fee.

After that the passenger will get a confirmation from the customs agency that everything is in order and the meat/fish can be picked up at Air Iceland cargo department.

No raw food is delivered without the confirmation from the customs agency.

FISHING EQUIPMENT

Importing the following equipment is strictly prohibited:

Used fishing equipment such as fishing rods, reels, hooks/lures/flies, waders and nets, unless it has been disinfected by approved methods.

See further information: MAST Icelandic Food and Veterinary Authority

 

 

 

 

Packing Fragile Baggage

All baggage must be packed in such a manner as to withstand normal handling at an airport, where it will come into contact with other baggage and equipment used for loading for transportation. Care must be taken to ensure that the baggage is properly packed and that no hazardous goods are included.

In the event that any loose items are hanging on the exterior of the baggage, such as hiking boots, water bottles or other camping equipment, the passenger must be asked to ensure that such items are secured so as not to pose a hazard to employees or a risk of causing damage.

If baggage is checked-in without sufficient protection, any resulting damages are the responsibility of the passenger.

Packing fragile items in normal checked-in baggage falls under the rules on limitations to liability (for further information, see terms and conditions for air fare).

Prams/pushchairs must be in thick, transparent plastic bags or packed in suitcases/boxes and the wheels removed if possible. No other items should be included with checked-in prams in such packaging.

Bicycles must either be packed in transparent plastic, special bicycle boxes or packed in suitcases/boxes.

Backpacks and other baggage with unsecured straps and items strapped onto checked-in baggage must be in transparent plastic bags.

Musical instruments must be in hard cases. Soft cases or bags are not sufficient protection.

Plastic bags can be purchased in most destinations within Iceland.

Carts, wagons, car seats, skiing equipment, golf sets, wheelchairs, bicycles, climbing gear, scuba diving equipment, water skiing equipment, wind surfers, weapons and ammunition, musical instruments and works of art are not normal baggage. Air Iceland Connect recommends that such items are packed so that they are protected from damage. The airline recommends that passengers purchase separate baggage insurance for the transportation of the above items.

If passengers choose to check-in baggage that is not appropriately packed, they do so at their own risk, as they are aware that the items in question will come into contact with baggage conveyors and other baggage.

Each passenger is responsible for packing his/her baggage in such a manner that its contents will not be damaged. Air Iceland Connect accepts no liability for damages to the contents of baggage due to liquids or foodstuffs that a passenger places in his/her luggage, irrespective of whether the flight is delayed or the luggage itself is damaged.

All baggage should be properly labelled on the inside and on the outside with the name of the passenger, together with the passenger’s e-mail address, telephone number and home address.

DAMAGED, DELAYED AND LOST BAGGAGE

Is your luggage travelling somewhere without you? Or is it broken beyond repair?
Luggage trouble is always inconvenient and we’re really sorry if that happened on your journey.

It’s important to be well informed on what counts as damaged luggage, what your rights are when it comes to delayed luggage, and what to do if your bag just doesn’t show up.

Here is some important information that will help you know what to do if there is a problem with your luggage.

Also, please report any and every luggage incident you may have to the service desk when you land.

Lost baggage
-Speak to the service desk and keep your flight number handy.
- We will do our best with airport staff to get your things to you as soon as possible.
-We will pay back your expenses, within reason, if you need to buy necessities while you wait for your bags. Keep your receipts and submit a written claim within 21 days.

Damaged baggage
- Damage and wear-and-tear are not the same. Luggage is made to protect what’s inside and signs of use and handling don’t count as damage.
- Wear-and-tear is something like minor rips, scratches, dents or damage to outer parts, like handles, wheels and straps.
- Securing your bag, specifically loose or removable parts, is your responsibility.
- If your bag cannot hold items anymore and can’t function as a secure object to move items in, you may have the right to compensation.
- Is your bag damaged? Submit a written claim at the airport when you land, or send it through within seven days from landing.

Valuables and luggage
- Consider putting fragile items in your carry-on.
- We’re not responsible for transit damage to fragile or valuable items in your checked luggage, read further our terms and https://www.norlandair.is/en/scheduled-flights/terms-and-conditions conditions.

 

Claim Information

If your luggage is damaged, lost or delayed, use this form and send us your claim. Make sure you submit within seven days. You’ll have 21 days to send us your expense invoices for delayed luggage.

We want to solve your case fast for you, because we know how inconvenient luggage matters can be. We’ll be able to process your claim much faster if you write your information in a clear manner, and make sure to include flight numbers, booking references and contact information.